AI Chatbot | Digital Flex Web Services

Looking For A Proven Partner For AI Chatbot Project?

TELECOMMUNICATIONS	Account details	Complaint and cancellation management
	Payments via chat	Product support
	Nearest branch
BANKING	Account details	Nearest branch/ATM machine	Overdraft use and fees
	Peer to peer payments	Investment information
	Produce-service wizard	Notifications about new deals/prices
INSURANCE	Product sales	Agent-store locator	Claims management
	Quote automation and follow up	Request assistant
	Right product based on the user profile	Incident report
RETAIL	Product or service information	Complaint management	Product discounts
	Nearest store	Order tracker
	Digital coupon delivery	Returns management
HEALTHCARE	Account details	Health history wizard	Make or change an appointment with the nurse or doctor
	Personal training notifications	Prescription and appointment reminders

UTILITIES	Account questions	Manage and pay a bill	Service outage alerts and updates
	Digital meter information / reading submission	Saving and safety tips during winter months
	Complaint and cancellation management
LOGISTICS	Account details	Track a package	Get a shipping quote
	Schedule pickup	Manage and pay bills	Find locations for drop off or pick up
	Log a claim for lost goods/ settle a claim for lost or damaged goos	Receive proof of delivery	Request support
MEDIA	Account questions	Product or service infromation questions	Change Subscriptions
	Arrange an appointment	News and alerts	support requests
	Complaints and cancellations management	Buy merchandise	Manage and pay bills
TRAVEL AND HOSPITALITY	Account questions	Book a meeting room or a table or taxi	Order additional services
	Hotel directory and location information	Promote special offers	Buy a gift voucher

What are the roles of the bot? You will notice that they can actually support almost any customer journey.

Marketing
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AI Chatbots can engage and nudge a prospective or existing client through the marketing stage and be available beyond existing resource capacity and or timezones

Sales
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AI Chat bots can perform sales functions allow existing resource contraints to be managed and or new service or product launches to be managed

Accounts
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AI Chat bots can be used to field account questions and allow for escalation rules to be set up.

Product or Service Delivery

Using AI Chat bots to aide with product or service delivery can help customer excess demand or enhance your service standards

Support & Maintenance

Allow AI Chat bots to provide essential support and maintenance logging and support frees up valubale human resource skills to focus on more complex issues.

Warranty
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AI Chat bots can be used to manage warranty registration or claims and allow resoirce spike demand to be easily managed or just provide and enhanced customer service experience